SNCF gives access to preferential fares to any group of 10 to 99 persons travelling together.
SNCF has chosen to apply a coherent commercial approach for Groups, with a coordinated service which aims to meet the expectations of its customers while constantly improving the Group booking process.
If you are a travel agent, please log in to the website and complete the form under the "Groups" tab.
If you are a private customer:
Click on the tab « Booking »;
Complete the form;
Use the button « Add a route » if the journey consists of several sectors;
Use the « Comments » section to add alternative travelling dates;
Click « Send ».
Processing your request
Once Voyages-sncf receives the completed form, you will receive an e-mail with a reference number. That reference number must be quoted when you liaise with Voyages-sncf, regarding your group request.
Once Voyages-sncf has liaised with the relevant carrier, you will receive a quote with a price and an expiry date.
If you decide to confirm the Voyages-sncf quote, we would need to receive your formal confirmation by e-mail, before the quote expires.
After sending your formal confirmation to Voyages-sncf, by e-mail, you will receive an invoice to be paid immediately on receipt, by bank transfer. The tickets will then be sent to you after payment has been received for the total invoice amount.
Travel agents who have a credit agreement with Voyages-sncf, may also use the allowance payment for their group bookings.
In case of a last minute request for a group reservation, please take into account an incompressible process time for handling, issuing and delivery of the tickets.
For any inquiry please contact one of our Travel Consultants within the Groups Department at firstname.lastname@example.org.
In case of cancellation, the amount that will be withheld depends on the date on which the refund request was made.
Up to 30 days before departure: 25% deduction on each cancelled seat
From 29 to 8 days before departure: 50% deduction on each cancelled seat
From 7 days before departure: 100% deduction
For Thalys and TGV Lyria groups the deduction is 20% until 21 days before departure, 50% for cancellations between 20 and 8 days before departure and 100% deduction from 7 days before departure.
The time periods detailed above refer to calendar days.
To cancel your tickets you will need to return the original tickets to us before the date of departure. A fax or an e-mail is not a valid cancellation and will not be accepted.