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COMMERCIAL CONDITIONS

Please find below summary of service fees applied when you contact the support team of Voyages-sncf:

Sales channel

Booking

After-sales services

 

Tickets

Pass

Tickets

Pass

Voyages-sncf call center

10€ per booking

15€ per booking

10€ per booking

10€ per booking

www.voyages-sncf.eu

-

-

5€ per booking*

5€ per booking*

 

* An after-sales service fee is charged if:

  • You refund/exchange a PrintStation ticket after it has been retrieved from the ticketing machine;
  • You exchange semi-flexible fare tickets for THALYS and EUROSTAR trains.
  • You choose to be assisted by the call center rather than making an after-sales operation online.

Please feel free to contact the sales team with any questions concerning these commercial conditions:

eu_b2b_east@voyages-sncf.com

VSCA page name: 
ConditionsDistribution